Performance management is a corporate management tool that helps managers monitor and evaluate employees' work. Performance management's goal is to create an environment where people can perform to the best of their abilities and produce the highest-quality work most efficiently and effectively. This involves setting objectives, providing feedback and tracking progress.
SC helps its clients to ensure performance management becomes an integrated approach to managing people and performance and involves a system of policies, practices and processes that are designed to ensure that employees are working towards achieving organizational goals. An ongoing, continuous process of communicating and clarifying job responsibilities, priorities, performance expectations, and development planning that optimize an individual's performance and aligns with organizational strategic goals. A parallel periodic monitoring and assessment needs to be in place in order to continuously take the necessary decisions to reward achievements and make corrective actions to mitigate unwanted performances/results.
KEY PERFORMANCE INDICATORS (KPIS)
Key Performance Indicators (KPIs) are metrics used to measure and track progress towards organizational goals. They are used to measure and track the performance of specific activities and processes. SC helps its clients to develop KPIs which can help organizations measure the success of their activities and processes, analyze the performance of their staff, and identify areas for improvement. Examples of key performance indicators include customer satisfaction, employee productivity, sales growth, profit margin, and cost-efficiency.
BALANCED SCORECARDS (BSCS)
Balanced scorecards are a performance management tool used to measure and track an organization’s performance against its strategic goals. It looks at four perspectives of performance: financial, customer, internal process and learning/growth. The goal of balanced scorecards is to create an integrated view of an organization’s performance that includes both financial and non-financial measures. SC helps its clients to ensure balanced scorecards can be used to track progress over time, identify areas for improvement and measure progress towards goals.
DASHBOARDS
Dashboards are interactive visualizations of real-time data. They are designed to give users an overview of what is happening within a business or organization. Dashboards usually combine data from multiple sources and display it in a graphical format that can be easily understood. The information can be presented in the form of charts, maps, tables, and other visualizations. Dashboards can be used to monitor key performance indicators, track progress against goals, and identify trends and insights. SC helps its clients to develop the most suitable dashboards based on business requirements.
